Three-Tier Redressal System
| Forum | Jurisdiction |
|---|---|
| District Commission | Claims up to ₹50 lakh |
| State Commission | Claims ₹50 lakh – ₹2 crore |
| National Commission | Claims above ₹2 crore |
Steps to File a Complaint
- Send a legal notice to the seller/service provider first
- If unresolved, file complaint at edaakhil.nic.in (online portal)
- Pay nominal court fee (₹200–₹5,000 depending on claim amount)
- No advocate required for District Commission
- Hearing within 21 days of admission
What You Can Claim
- Refund or replacement
- Compensation for loss or injury
- Removal of defect in goods/services
- Discontinuation of unfair trade practice
- Punitive damages
Time Limit
Complaint must be filed within 2 years of the cause of action. Courts can condone delay if sufficient cause is shown.
Filing a consumer complaint costs as little as ₹200 — far less than any civil court.