6 Consumer Rights You Must Know

The Consumer Protection Act, 2019 (Section 2(9)) recognises six consumer rights that every buyer of goods or services is entitled to.

The Six Rights

1. Right to Safety — protection against goods/services hazardous to life and property
2. Right to Information — to be informed about quality, quantity, potency, purity, standard, and price
3. Right to Choose — access to a variety of goods/services at competitive prices
4. Right to be Heard — consumer interests will receive due consideration at appropriate forums
5. Right to Seek Redressal — against unfair trade practices or unscrupulous exploitation
6. Right to Consumer Education — to acquire knowledge and skills to be an informed consumer

Who Is a “Consumer”?

Anyone who buys goods or hires services for personal use — not for resale or commercial purpose.

✅ Online purchases are explicitly covered under the 2019 Act.

✅ E-commerce platforms are now liable as “sellers” if they don’t disclose seller information.

You are a consumer even if you received the goods as a gift — the person who paid for it is the consumer.